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Internet Frustrations

November 16th, 2021 at 09:20 pm

A few months ago, upon the 2 year anniversary of initiating my internet service, I noticed that my bill had gone up, due to some of the discounts on the account falling off.  I contacted them, and arranged for a new plan (that wasn't very different from my old plan).  My new bill was supposed to be $64.99 a month after an autopay/paperless billing discount that I have always had.

Since I was changing my plan, they told me I was eligible for a trial of a service for 30 days.  It is not a service I am interested in, so I told them to not even add the trial and I did not want it at all.  They said that as long as I didn't activate the trial, then it would not convert to a paid selection.  Well, clearly that was a lie.

I got the text this morning that my new bill was ready and it was for NINETY FIVE DOLLARS!!!  A full $30 more than it should have been.  When I logged in and looked at the bill detail, they had not only charged me for the service I said from the beginning I didn't want ($20) plus removed my autopay discount ($10).

It's usually easiest to chat with them via their app, but it was very glitchy today - I got kicked out of the chat twice, and had to start over, then I finally got mad and called them.  I hate having to make phone calls, but in this case, it was the right thing.  After about an hour, I was able to have credits applied for the service AND the missed discount, have the service removed from my account, and have the discount re-applied.  The majority of the credits have been manually applied to the current bill, so now my autopay for this one will be $72, and then there will be another separate automatic credit on my December bill.

A good reminder to keep an eye on your automated bills and make sure you're not being charged for services you didn't sign up for!!!

1 Responses to “Internet Frustrations”

  1. disneysteve Says:

    Glad you got it fixed, but you're so right about watching out for those automatic bills.

    A few weeks ago I noticed a charge on our CC for a quilting association I was pretty sure my wife didn't belong to anymore. I asked her and she had no idea. She called the next day and sure enough it was an auto-renewal. She thought she had cancelled it a couple of years ago. I pulled up last year's statement and it was there too. I just hadn't caught the error that time. She got them to refund this year's charge but we were still out last year's.

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